Shipping Policy

Last Updated: June 2026

Thank you for shopping with Tesvra. We are committed to providing fast, reliable, and secure shipping services worldwide. Please review the following shipping policy before placing your order.

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1. Order Processing

Most orders are processed within 1–2 business days after payment is successfully received.

Some products may require 3–5 business days for preparation, restocking, quality inspection, or packaging before shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be extended.

If you have urgent shipping requirements, please contact our support team as soon as possible. We will do our best to prioritize your order whenever feasible.

Please note: Processing time is separate from shipping transit time.

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2. Shipping Costs

Free Shipping

We offer FREE Standard Shipping on orders over $75 USD.

Orders Under $75 USD

For orders below $75 USD, shipping charges are calculated based on:

• Destination country or region

• Package weight and dimensions

• Product type and order value

• Selected shipping method

The final shipping cost will be displayed during checkout before payment is completed.

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3. Shipping Methods

Tesvra partners with trusted global shipping carriers, including but not limited to:

• USPS

• UPS

• FedEx

• DHL

Depending on destination, product type, warehouse availability, and logistics conditions, we may select the most suitable carrier to ensure safe and efficient delivery.

Additional local or international logistics providers may be used when necessary.

If you have a preferred carrier, please contact us before your order ships. While we will do our best to accommodate your request, carrier selection cannot be guaranteed.

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4. Estimated Delivery Time

Estimated transit times after shipment:

Destination	Estimated Delivery Time
United States	5–10 Business Days
Canada	7–15 Business Days
Europe	7–15 Business Days
Other International Regions	7–20 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Customs clearance procedures

• Weather conditions

• Carrier delays

• High shipping volume periods

• Other unforeseen circumstances

Oversized, high-value, or special-order products may require additional transit time.

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5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

You may track your shipment using the tracking number provided in your confirmation email.

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6. Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated.

Some countries may require additional customs information, including but not limited to:

• Brazil: CPF / CNPJ

• Italy: Fiscal Code (CF) / PEC

• South Korea: Personal Customs Clearance Code (PCCC)

Customers are responsible for providing accurate information to avoid customs delays.

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7. Additional Shipping Information

7.1 Duty-Free Shipping Options

For selected regions, including certain European countries, we may use tax-optimized or duty-paid shipping channels when available.

Delivery methods and transit times may vary depending on destination and logistics conditions.

Typical transit estimates include:

• DPD: 10–12 Business Days

• Yanwen Special Line: 10–20 Business Days

• Registered Mail: 7–15 Business Days

7.2 EMS & Special Shipping Routes

For certain countries and regions, EMS may be used as the primary shipping method.

If express shipping or special delivery arrangements are required, our support team may contact you for confirmation before shipment.

Certain carriers, including DHL, UPS, or FedEx, may not be available in all locations due to regional restrictions.

7.3 Shipping Availability

Most Tesvra products can be shipped worldwide.

However, shipping options may vary depending on:

• Destination country

• Product category

• Carrier availability

• Logistics restrictions

If adjustments are required, our customer support team will contact you.

7.4 Phone Number Requirement

A valid phone number is required for shipment.

Shipping carriers may use your phone number to provide delivery updates or coordinate delivery.

Missing or incorrect phone numbers may result in shipping delays or failed delivery attempts.

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8. Shipping Address

Customers are responsible for providing complete and accurate shipping information, including:

• Full name

• Shipping address

• Postal code

• Phone number

Tesvra is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping information.

If you need to modify your shipping address, please contact us immediately after placing your order.

Once an order has been shipped, address changes may not be possible.

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9. Remote Areas

Certain remote or hard-to-reach locations may require:

• Additional shipping charges

• Extended delivery times

If additional fees apply, our support team will contact you for confirmation before shipment.

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10. Failed Delivery & Returned Packages

If a package is returned due to:

• Incorrect or incomplete address

• Failed delivery attempts

• Unclaimed package

• Refusal of delivery

• Failure to provide required customs information

• Failure to pay customs duties or taxes

The customer may be responsible for:

• Return shipping fees

• Reshipping costs

• Additional handling charges

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11. Shipping Delays

While Tesvra strives to deliver all orders on time, we are not responsible for delays caused by circumstances beyond our control, including:

• Customs inspections or clearance procedures

• Severe weather conditions

• Natural disasters

• Carrier operational delays

• Government regulations or restrictions

• Peak holiday seasons

• Unexpected logistics disruptions

We appreciate your patience and understanding in these situations.

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12. Contact Us

If you have any questions regarding shipping, tracking, delivery status, or logistics arrangements, please contact our customer support team.

Email: service@tesvra.com

We are always happy to assist you and ensure a smooth delivery experience.